FAQs

FAQs

Q: DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
A: It’s totally up to you, you can choose to create an account or simply checkout as a guest.

Q: DO YOU OFFER FREE SHIPPING?
A: Yes, we do.

Q: WHAT PAYMENT METHODS DO YOU TAKE?
A: For the time being we only accept PayPal.

Q: CAN I CHANGE MY MIND OR AMEND MY ORDER ONCE IT’S PLACED?
A: Once your order is submitted, we create an 8 hour window so you can make any amendments prior to dispatch. Please email to obeado2011@hotmail.com within 8 hours of submitting your order.

Q: CAN I PLACE MY ORDER ON THE PHONE?
A: Unfortunately not. All orders need to be placed on our website.

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About Shipping

Q: WHICH COUNTRIES DO YOU SHIP TO?
A: All of our products are free shipping, so far we only ship to United States, United Kingdom, Germany, France, Span, Sweden, Japan, Thailand, Australia, New Zealand.

Q: WILL I HAVE TO PAY ANY DUTIES OR TAXES?
A: No need.

Q: HOW LONG WILL DELIVERY TAKE?
A: Once you’ve placed your order, we’ll process, pack and send it within 3 business days, and you will receive the package in 8-12 business days.

Q: MY ORDER STILL HASN'T ARRIVED, IS IT LOST?
A: If you think your order has been delayed or lost in the post please contact us and we will investigate with the courier, we will keep you informed and will be in touch once the investigation has done.

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About Returns

RETURN POLICY

* All products will be checked before shipment.
* Product must be returned or exchanged within 30 days of receipt.
* Items must be returned in original condition for replacement without postal labels.
* If the product is damaged by customer, Obeado will not afford the return postage.


RETURNS PROCESS

Step 1: Please email to obeado2011@hotmail.com and state the following

Order Number
Item code
Please state if you require an EXCHANGE or REFUND
Reason: Size was wrong / Wrong colour/ Not what i was expecting / Faulty Item (please include images) etc.

Step 2: Someone from Obeado will reply with a Returns label and Return Number, please affix this to the outside of your package.

Step 3: Please ensure to send your package with tracking service, we are not responsible for lost packages.